Amazon Connect & GenAI Solutions Architect job opportunity at Mitratech.

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Date2026-04-16T08:19:03.978Z bot
Mitratech Amazon Connect & GenAI Solutions Architect
Experience: General
Pattern: Full-time
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degreeGeneral
loacation United States, Canada
loacation United States....Canada
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Job DescriptionWe are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.ResponsibilitiesArchitect end-to-end AWS-based solutions for Amazon Connect digital contact centersBuild custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworksDesign event-driven, scalable cloud architectures following AWS Well-Architected principlesImplement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMsIntegrate conversational intelligence into customer and agent workflows with AI/ML teamsConfigure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controlsEnsure compliance with enterprise security and governance standardsIntegrate Amazon Connect with third-party CRMs and enterprise systemsDesign streaming APIs, event-handling logic, and reporting APIsLead cross-functional engineering, DevOps, and product teams to deliver complex solutionsAlign architectural strategy with business and customer experience goals

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