Customer Services Module Lead-Service Support job opportunity at Sopra Steria.

Home Jobs In India Tag: Job Customer Services Module Lead-Service Support position at Sopra Steria


Date2026-01-28T17:09:19.982Z bot
Sopra Steria Customer Services Module Lead-Service Support
Experience: 6-years
Pattern: Full-time
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loacation B-9, B Block, Sector 132, Noida, Uttar Pradesh, India
loacation B-9, B Block, ..........India
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Job Description Incident Management:o  Receive and log incident reports from internal and external customers.o  Analyze and resolve technical issues promptly and efficiently.o  Escalate incidents as necessary, ensuring timely resolution. Customer Support:o  Provide excellent customer service, establishing rapport with users and stakeholders.o  Keep customers informed of incident progress and resolution timelines.o  Demonstrate effective communication skills, both written and verbal. Technical Expertise:o  Utilize hands-on experience with ITSM tools for incident tracking and resolution.o  Manipulate and analyze data to identify trends and patterns.o  Collaborate with technical teams to troubleshoot and resolve complex issues. Documentation:o  Prepare clear and concise documentation for incident reports and resolutions.o  Create user-friendly guides and knowledge base articles. Communication and Collaboration:o  Communicate technical concepts in user-friendly language.o  Collaborate with cross-functional teams to address and resolve technical issues.o  Participate in team meetings and contribute to continuous improvement initiatives. Process Management:o  Follow established processes and procedures for incident resolution.o  Identify opportunities for process improvement and suggest enhancements. Customer Relationship Management:o  Build and maintain strong customer relationships.o  Proactively identify and address customer needs and concerns. Organizational Skills:o  Prioritize and manage multiple requests in a fast-paced environment.o  Pay strong attention to detail in all aspects of work. Flexibility and Shift Work:o  Willingness to work in a flexible schedule, including shifts.o  Ability to adapt to changing work patterns and demands. Self-Motivation:o   Work independently with minimal supervision.o   Demonstrate a proactive and results-oriented approach.Total Experience Expected: 04-06 years

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