Chapter Area Lead - Legacy Solutions (m/f/d) job opportunity at METRO/MAKRO.

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Date2026-04-21T20:58:04.637Z bot
METRO/MAKRO Chapter Area Lead - Legacy Solutions (m/f/d)
Experience: General
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Schlüterstraße 5, Düsseldorf, North Rhine-Westphalia, Germany
loacation Schlüterstraße..........Germany
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Job DescriptionKey ResponsibilitiesTransition ManagementDevelop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectivesDefine and monitor KPIs and success criteria for transition completionEnsure business continuity through proactive risk identification and mitigation strategiesEnsure compliance with contractual obligations, SLAs, and regulatory requirementsOversee the implementation of the defined support model for all local solutionsOversee structured knowledge transfer processes, including documentation and training.Ensure operational readiness through process mapping, SOP development, and service acceptance validation, including management of shadowing and reverse-shadowing phases prior to go-liveStakeholder & Change ManagementAct as the primary interface between service providers and internal stakeholders, including platform leads and senior business representativesManage executive reporting on transition and performance. Facilitate steering committees and governance forumsLead organizational change management initiatives for the transition in close collaboration with communication and change expertsCoordinate workforce transitions, including redeployment, reskilling, or vendor onboardingDevelop and execute integrated communication plans to support the adoption of new operating models (i.e., platform-based operation model)Drive operational excellenceOrganize post-transition to ensure a smooth handover to steady-state or service management teams.Support stabilization through post-transition reviews and lessons learned to drive continuousEstablish a steady-state governance and service management modelContinuously monitor, review, and optimize SLAs and KPIs (availability, response times, incident resolution, backlog)Functionally lead and steer the Local Solutions Operations Managers chapter.Implement best-practice processes for major incident and crisis management, aligned with METRO standardsEstablish a centralized change request management process and governance structure for local solution enhancementsDefine and track service improvement, automation, and monitoring initiatives.Manage vendor governance, performance, and commercial topics (scope, billing, deliverables), driving optimization and corrective actions where needed.Legacy Decommissioning ProgramOperationally steer and govern the decommissioning of local legacy solutions to achieve the decommissioning targets through FY28Continuously align with senior stakeholders and platform leads to accelerate decommissioning initiativesEnsure dependencies, risks, and business impacts are actively managed throughout the decommissioning process

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