Sr Staff Site Reliability Engineer - Veza job opportunity at ServiceNow.

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Date2026-04-28T00:05:56.855Z bot
ServiceNow Sr Staff Site Reliability Engineer - Veza
Experience: General
Pattern: Full-time
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loacation Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
loacation Building A,B,C..........United States
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Job DescriptionWe are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.We are building the next generation identity security platform for the multi-cloud era - will you join us?You will:Strategic Leadership & Technical ExecutionLead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomyNavigate ambiguous problem spaces and deliver innovative solutions under tight deadlinesArchitect and deploy solutions for Cloud Prem and SaaS customers at scaleDrive technical innovation and establish SRE best practices across the organizationRespond to critical incidents, lead root cause analysis, and implement long-term resolutionsDevelop automation solutions to streamline operations and reduce manual workloadParticipate in on-call rotation and ensure effective incident handoff and documentationCross-Functional Collaboration & CommunicationPartner with Engineering, Product, and Customer Success teams to align reliability goals with business objectivesCommunicate complex technical concepts effectively to technical and non-technical audiences, including executivesInfluence technical decisions across teams through thought leadership and demonstrated expertiseBuild consensus and drive adoption of new tools, processes, and architectural patternsCustomer-Facing Technical LeadershipProvide tier 2/3 technical support to enterprise customers for complex troubleshootingWork directly with customer technical teams to resolve deployment, configuration, and integration challengesConduct technical onboarding and provide expert guidance on platform architecture and best practicesCreate customer-facing documentation, troubleshooting guides, and run-booksLead customer calls and technical discussions as a trusted advisorTeam DevelopmentMentor SRE and engineering team members, elevating technical capabilitiesFoster a culture of reliability, operational excellence, and continuous improvement

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