Staff Systems Engineer - Hyperscaler job opportunity at ServiceNow.

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Date2026-03-03T18:21:53.899Z bot
ServiceNow Staff Systems Engineer - Hyperscaler
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Pattern: Full-time
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loacation 4400 Carillon Point Floor 4, Kirkland, Washington, United States
loacation 4400 Carillon ..........United States
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Job DescriptionLocation: Kirkland, San Diego or Santa ClaraThe Cloud Advancement Team (CAT) is a highly dynamic, technically advanced group focused on enabling customers’ transition to hyperscaler cloud environments such as AWS, Azure, and GCP. Whether supporting net-new deployments or migrating existing services, CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers, driving innovation in server SKUs (CPU, memory, storage), working with Azure on integration issues, and collaborating with internal teams to ensure the service is scalable and supportable. CAT is not a traditional operations or ticket-handling team; instead, it’s a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations, developing automation for deployment, and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge — from scaling deployments to investigating deep system-level bugs — making this team ideal for problem solvers and cloud-savvy engineers. What you get to do in this role: Collaborate with cloud providers (Azure, AWS, GCP) to support migrations and new deployments. Design, test, and validate new server SKUs in partnership with Technical Account Managers and engineering teams. Build tools and automation to streamline server configuration, validation, and deployment processes before hand-off to Quality Engineering (QE) testing. Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations. Automate server deployment and scaling processes using tools such as Puppet, Ansible, and Git. Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis. Act as a technical point of contact for hyperscaler integration issues, particularly for database nodes and performance validation. Balance short-term customer-driven priorities with long-term capacity planning and automation improvements

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