Service Delivery Manager job opportunity at Version 1.

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Date2026-03-23T16:28:44.280Z bot
Version 1 Service Delivery Manager
Experience: General
Pattern: Full-time
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loacation Edinburgh, Scotland, United Kingdom
loacation Edinburgh, Sco..........United Kingdom
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Job DescriptionAs a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.Roles & ResponsibilitiesService Reporting: Produce both customer and internal service reporting.Service Reviews: Conduct regular reviews with customers.Customer Management: Handle escalations, issues, problems, and requirements.Financial Management: Oversee invoicing and financial aspects of assigned accounts.Forecasting: Perform monthly forecasting of project costs and revenue.Compliance: Ensure ISO20000 compliance and best practices.Service Improvement: Identify and implement continual service improvement initiatives.Risk Management: Manage business risk and ensure business continuity.Customer Satisfaction: Achieve targets and drive improvement initiatives.Business Development: Explore and drive opportunities for new or additional work within existing customers.

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