HR Operations Specialist (Contract) job opportunity at Freshworks.

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Date2026-04-13T07:02:54.432Z bot
Freshworks HR Operations Specialist (Contract)
Experience: General
Pattern: Contract
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degreeGeneral
loacation San Mateo, California, United States
loacation San Mateo, Cal..........United States
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Job DescriptionProcess Oversight & Delivery: Act as a point of contact for HR queries and lifecycle transactions, ensuring they are completed in line with established global processes. Process Excellence & Standardization : Drive the "Global Standard" by minimizing local exceptions and ensuring all SOPs (Standard Operating Procedures) are documented and followed.HR Technology :Optimize the use of HR technology (e.g., Workday, Freshservice etc to streamline workflows ,improve the user interface and thereby improve Employee Experience. Shared Services Optimization: Identify opportunities for process improvement and contribute to the design of future-state solutions that enhance end-to-end HR service delivery.Global Collaboration: Build and maintain deep working relationships across functional areas and geographies to ensure consistent operational standards.Compliance & Audit: Ensure all HR activities comply with Freshworks policies and regional regulations, supporting monthly data audits and maintaining accurate personnel files.Cross-Functional Projects: Contribute to HR technology and transformation projects, acting as a regional expert to help steer change management initiatives.Stakeholder Partnership: Effectively partner with HR COEs, Business Partners, and leadership to ensure key stakeholders are working collaboratively to meet organizational goals.Payroll & Data Integrity: Partner with the Payroll team to ensure accurate data flow and maintain high standards of data integrity within HR systems (e.g., Workday)Operational Rigour - Establish and monitor SLAs and Key Performance Indicators (KPIs) to ensure operational excellence and accountability.Benefits Administration: Support end-to-end benefits enrollment, coordinate onboarding communications (including pre-boarding emails), and ensure seamless execution of Day 1 activities to deliver a smooth employee onboarding experience.

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