Director – OUS Customer Logistics (Team of 50 people) job opportunity at AbbVie.

Home Jobs In Netherlands Tag: Job Director – OUS Customer Logistics (Team of 50 people) position at AbbVie


Date2026-05-07T16:40:36.966Z bot
AbbVie Director – OUS Customer Logistics (Team of 50 people)
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeMaster's (M.A.)
loacation Zwolle, Overijssel, Netherlands
loacation Zwolle, Overij..........Netherlands
Auto GPT Summarize Enabled
Job DescriptionReporting to the Director – Large Scale Distribution, OneHUBPosition: The Director, OUS Customer Logistics position manages and oversees the global / Distributor Order-to-Cash and related processes across all therapeutic areas for the OneHUB organization in AbbVie.AbbVie Customer Service is responsible for providing the highest level of service to all / Distributors through the creation and maintenance of a world-class customer focused organization and process. The Customer Logistics organization operates under AbbVie’s global Target Operating Model which operates on a single integrated SAP platformThe Director, OUS Customer Logistics role holds a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of first-class customer service and the strategic development of operational requirements, process and technology to delivery key service outcomes for the Distributors markets and customers.  The role has significant levels of responsibility and accountability for operational delivery, including key responsibility/ ownership for compliance and controlsThe Director, OUS Customer Logistics provides efficient and streamlined order management, timely product distribution (i.e. ensure that all products reach AbbVie’s wholesale, retail, and direct sale distribution channels efficiently), customer complaint resolution, master data and accurate approval of credit/debit transactions.  This position is also instrumental in executing the successful launch of new products and line extensions in those markets.Highlighted Responsibilities:Managing, coaching, and developing a team of approx. 50 customer service professionals located around the world.Responsible for the execution of the Customer Service Finance Manager Order to Cash activities under AbbVie’s Target Operating Model.Responsible for the strategy and tactical operation of Customer Service activities for AbbVie. Responsible for representing supply chain related activities to all levels within the organization, customers, and vendors, as well aligning internally within Supply Chain Operations.Responsible for monitoring workflow to ensure all activities are being addressed in a timely and acceptable manner.  Gaps in workflow must be addressed and resolved quickly.This position is responsible for scheduling, attendance monitoring and counselling as well as driving for improvements based on KPI monitoring, Identify, evaluate, and implement continuous improvements  Monitoring adherence to all corporate, division and departmental procedures and policies to achieve compliance in a changing environment. Identify and implement strategies to improve quality of service, productivity, and profitability.Oversee the achievement and maintenance of agreed customer service levels and standards and review and assess customer service contracts.Handle complex and escalated customer service issues, review customer complaints and track customer complaint resolution.Drive the AbbVie culture across the team and create and sustain a positive environment displaying high levels of motivation and excellent team spiritSupports full implementation of the OUS CL and OneHUB strategy across the business.Use customer insight and RCA to identify companywide improvements, act as the Voice of the customer to the organization.Strategically lead and develop an operational management to enhance performance by setting clear accountable performance measures.

Other Ai Matches

Specialty Representative, Migraine - Torrance, CA Applicants are expected to have a solid experience in handling Migraine - Torrance, CA related tasks
Associate Director, Central Monitor - Hybrid Applicants are expected to have a solid experience in handling Central Monitor - Hybrid related tasks
Director – OUS Customer Logistics (Team of 50 people) Applicants are expected to have a solid experience in handling Job related tasks
Sales Data Analyst Applicants are expected to have a solid experience in handling Job related tasks