Customer Experience Representative - Allē Support job opportunity at AbbVie.

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Date2026-05-01T17:24:55.156Z bot
AbbVie Customer Experience Representative - Allē Support
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Austin, Texas, United States
loacation Austin, Texas....United States
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Job DescriptionAllē Customer Experience Representatives (CXR) serve as first-line representatives responsible for handling inbound call, chat and email inquiries and act as subject matter experts regarding Allergan Aesthetics’ premier consumer loyalty program. Representatives are responsible to assist patients, health care providers and their staff, internal sales representatives and AbbVie Employees with navigating all aspects of the Allē Program. Under general supervision, Customer Experience Representatives handle customer requests in a timely, accurate and professional manner. Allē CXR’s foster the growth of a strong customer base through creating positive interactions and building strong relationships.Responsibilities:Multi-Channel Support: Provide excellent service through phone, chat and email.Customer Assistance: Help customers with program eligibility and registration, program rules, website and mobile app navigation, password resets, general product information, and redeeming rewards.Promotion and Education: Develop and maintain an in-depth knowledge of Allē and proactively highlight the benefits of promotions, program perks, and platform features for patients and practices.Troubleshooting: Resolve technical issues and questions, acting as a liaison between the customer and our Technical Product Support (Tier 2) team.Documentation: Keep detailed records of interactions, inquiries, complaints, comments, and actions taken.Collaboration: Work with cross-functional teams to address customer issues and enhance the customer experience.Metrics Adherence: Maintain strong adherence to service level, quality and customer satisfaction metrics.

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