Manager I, Service Management Solution job opportunity at Grab.

Home Jobs In Malaysia Tag: Service Management Solution Manager I, Service Management Solution position at Grab


Date2026-05-12T06:41:29.305Z bot
Grab Manager I, Service Management Solution
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Service Management Solution

Copy Link Report
degreeGeneral
loacation First Avenue, Petaling Jaya, Malaysia
loacation First Avenue, ..........Malaysia
Auto GPT Summarize Enabled
Job DescriptionGet to Know the TeamAt Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation on technology at Grab, come join us and help shape the future of technology.Get to Know the RoleReporting to the Senior Manager of Service Management Office, this role is responsible for the function of Business Analysis which includes supporting delivery and day-to-day backlog prioritisation. Working closely with business stakeholders, Tech, QA and support teams, the role ensures solutions are clearly defined, approved and delivered effectively in alignment with business objectives. The role also applies AI tools to enhance workflow efficiency and documentation quality.Partner with business stakeholders to define problems, desired outcomes, and translate needs into clear product requirements and solution scope.Prioritise and shape backlog items with Tech and Business teams based on business value, user impact, urgency, feasibility, and cross-system fit.Drive delivery and release readiness by ensuring requirements, acceptance criteria, stakeholder sign-off, UAT, validation, and feedback-led improvements are completed before go-live.Apply vibe coding practices to improve operational efficiency and simplify workflows. This role is based onsite at Grab's office in Petaling Jaya, and you will be reporting to the Senior Manager, Service Management Office of Service Management Office. The Critical Tasks You Will PerformManage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.Support Team Management: Lead the L1-L2 support team, encouraging a collaborative work environment.Business Analysis: Translate stakeholder requirements into clear IT specifications and communicate the necessary activities back to the stakeholders.Stakeholder Management: Acts as the liaison between business and technical teams, to populate the vendor backlog with scoped, high-value user stories.Vendor Management: Establish and maintain relationships with our ITSM platform vendor and ITSM service vendors; ensure their performance aligns with Grab's goals.Budget & Commercial Management: Oversee budgetary management to improve resource allocation and financial efficiency.Govern SIT and UAT: Lead System Integration Testing (SIT) to validate end-to-end data flow and integrity across integrated systems before governing User Acceptance Testing (UAT).

Other Ai Matches

Software Engineer, Mobile (Android) Applicants are expected to have a solid experience in handling Mobile (Android) related tasks
Intern, Social Media & Partner Engagement Applicants are expected to have a solid experience in handling Social Media & Partner Engagement related tasks
Intern, Analytics & Projects, GrabFood Applicants are expected to have a solid experience in handling Analytics & Projects, GrabFood related tasks
Senior Data Engineer, GrabX (Experimentation & Config Management) Applicants are expected to have a solid experience in handling GrabX (Experimentation & Config Management) related tasks