Account Management Specialist job opportunity at Grab.

Home Jobs In Malaysia Tag: Job Account Management Specialist position at Grab


Date2026-05-12T03:55:12.492Z bot
Grab Account Management Specialist
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation First Avenue, Petaling Jaya, Malaysia
loacation First Avenue, ..........Malaysia
Auto GPT Summarize Enabled
Job DescriptionGet to Know the TeamAs an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution. Reporting LineYou will be reporting to the Category Manager, Health & Beauty. The Critical Tasks You Will PerformStrategic Account Management & RetentionPrimary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.Growth Strategy & Joint Business Planning (JBP)JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.Assortment & Category ExcellencePortfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts. 

Other Ai Matches

Software Engineer, Mobile (Android) Applicants are expected to have a solid experience in handling Mobile (Android) related tasks
Intern, Social Media & Partner Engagement Applicants are expected to have a solid experience in handling Social Media & Partner Engagement related tasks
Intern, Analytics & Projects, GrabFood Applicants are expected to have a solid experience in handling Analytics & Projects, GrabFood related tasks
Senior Data Engineer, GrabX (Experimentation & Config Management) Applicants are expected to have a solid experience in handling GrabX (Experimentation & Config Management) related tasks