Marketing Specialist, Customer Experience & Retention job opportunity at TAL.

Home Jobs In Australia Tag: Customer Experience & Retention Marketing Specialist, Customer Experience & Retention position at TAL


Date2026-05-12T04:57:50.114Z bot
TAL Marketing Specialist, Customer Experience & Retention
Experience: General
Pattern: Full-time
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Customer Experience & Retention

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degreeGeneral
loacation 363 George Street, Sydney, New South Wales, Australia
loacation 363 George Str..........Australia
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Job DescriptionThis role is about shaping meaningful customer moments that build confidence and trust in insurance. By designing and delivering thoughtful customer journeys across key touchpoints, the role helps simplify complex experiences and empower customers to manage their cover with ease. It plays a vital role in turning insight into action, ensuring TAL continues to support people at moments that matter most. The work is fast paced, visible and impactful, making a real difference to how customers feel about their relationship with TAL.Make a meaningful impact in a role based in either Melbourne or Sydney. In this role you will:Own end‑to‑end customer campaigns that improve experience, retention and commercial outcomesTurn customer insight and data into targeted strategies that reduce lapses and build loyaltyIncrease digital and self‑service adoption by simplifying customer journeys and communicationsLift customer advocacy by delivering initiatives that measurably improve NPSPartner with stakeholders to deliver integrated campaigns with clear value and impactEvaluate and optimise campaigns to ensure strong return on effort and continuous improvement

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