Customer Success Manager job opportunity at QAD, Inc..

Home Jobs In Mexico Tag: Job Customer Success Manager position at QAD, Inc.


Date2026-04-29T18:34:57.550Z bot
QAD, Inc. Customer Success Manager
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Mexico City, Mexico
loacation Mexico City....Mexico
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Job DescriptionThe Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.What you will do: Ability to meet regular renewal and customer satisfaction targets.Accountable for driving customers to be referenceableResponsible for “Customer Journey” artifact development,  maintenance, and deliveryResponsible for tracking all customer-related interactions and updates in SalesforceMonitor customer growth and changes in personnelIncrease customers’ utilization of QAD productsPartner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. -Support deal execution as needed, including the customer procurement group. -Notify sales executives of new opportunities for existing customers or new leads.

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