User Voice Lead (China, Japan, South Korea, India) job opportunity at Canva.

Home Jobs In China Tag: Japan, South Korea, India) User Voice Lead (China, Japan, South Korea, India) position at Canva


Date2026-01-08T03:57:11.773Z bot
Canva User Voice Lead (China, Japan, South Korea, India)
Experience: General
Pattern: Full-time
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Japan, South Korea, India)

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degreeGeneral
loacation Beijing, Beijing, China
loacation Beijing, Beiji..........China
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Job DescriptionWhat you’ll do (responsibilities)Define and own the service strategy for CJKI, grounded in deep user insights and aligned with global User Voice processes.Translate the service vision into clear, actionable priorities and workstreams that improve the end-to-end support experience.Drive the execution of the service strategy while working with your local team and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.Partner closely with regional and country leaders and key business stakeholders, shaping decisions on service strategy, major changes, and key initiatives. Run regular business reviews and drive decisions forward.Advocate for the voice of the customer, ensuring user insights and top loops inform priorities, planning, and decision-making.Drive strong service performance outcomes, including reducing customer effort, increasing satisfaction, service levels, and productivity.Lead and inspire your team - frontline support specialists, enablement teams, program managers, and product/ engineering teams, providing coaching, strategic direction, and clarity of purpose. Build and sustain a strong people culture, fostering engagement through team cohesion, in-office connection, Force for Good participation, and a shared sense of belonging.

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