Customer Service Performance Specialist (m/f/d) job opportunity at Voyage Privé.

Home Jobs In France Tag: Job Customer Service Performance Specialist (m/f/d) position at Voyage Privé


Date2026-05-11T12:14:07.149Z bot
Voyage Privé Customer Service Performance Specialist (m/f/d)
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation 330 Rue Pascal Duverger, Aix-en-Provence, Provence-Alpes-CĂ´te d'Azur, France
loacation 330 Rue Pascal..........France
Auto GPT Summarize Enabled
Job Description🎯 Your MissionAs a Customer Service Coordinator, you’ll play a key role in shaping the quality of our Members’ experience - from pre-departure inquiries to on-trip assistance and post-booking support. You’ll work closely with our Customer Service Manager, external international call center teams, and internal stakeholders (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency.Your key responsibilities will include: • Lead and coordinate one of our customer service activities (information before departure, trip modifications, on-trip support, or cancellations) to guarantee a smooth and high-quality experience for our Members. • Act as the main point of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions. • Coach, train, and engage a team of several dozen international agents (English, Italian, Spanish, German) to strengthen their skills, performance, and product knowledge. • Monitor and analyze operational KPIs - DPH, QS, Backlog, NPS, DMT - to identify improvement areas and deploy clear, data-driven action plans. • Partner with internal teams to relay field feedback, improve processes, and enhance both customer and agent experience. • Drive continuous improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality.

Other Ai Matches

Chargé(e) de mission billetterie Applicants are expected to have a solid experience in handling Job related tasks
Engineering Manager - Full Remote or Hybrid Applicants are expected to have a solid experience in handling Job related tasks
Alternant BPJEPS Rugby ou APT H/F (MArseille) Applicants are expected to have a solid experience in handling Job related tasks
Educateur Spécialisé H/F Applicants are expected to have a solid experience in handling Job related tasks