Customer Experience Team member job opportunity at Colliers.

Home Jobs In United Kingdom Tag: Job Customer Experience Team member position at Colliers


Date2026-05-11T09:19:05.665Z bot
Colliers Customer Experience Team member
Experience: General
Pattern: Full-time
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degreeMBA
loacation Ludgate Hill, London, England, United Kingdom
loacation Ludgate Hill, ..........United Kingdom
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Job DescriptionThe role of Customer Experience (CX) team member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for the Beyond: Front of House brand.Deliver a warm welcome and a fond farewell to clients, occupiers, visitorsEnsure front of house areas are always immaculately presentedFollow Colliers International’s Beyond: Front of House standard operating procedures and guidelinesActively participate in all Beyond: Front of House initiatives to enhance CX deliveryAdhere to Colliers International’s H&S protocolsResponding to telephone or email enquiries from internal or external clients in a professional and ensuring appropriate follow up on any actions as requiredEnsure property visitor management processes are strictly followedDeal with complaints and offer prompt resolutions, escalate where necessaryData processing and management of databases, ensuring accurate and timely import of informationIdentify opportunities to enhance the customer experiences by being innovative and creativeSupport Colliers Internationals’ initiatives to elevate customer experiencesEnsure temporary team members are trained as per Colliers International’s standards and maintain training recordsFirmly abide by Colliers International’s grooming standardsLog any property faults/issues with the helpdesk and inform the Facilities Management teamBuild professional relationships with clients, occupiers, guests and stakeholders

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