Network Aftersales Coach (Southwest) job opportunity at MSX International.

Home Jobs In United Kingdom Tag: Job Network Aftersales Coach (Southwest) position at MSX International


Date2026-03-10T15:53:41.113Z bot
MSX International Network Aftersales Coach (Southwest)
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Bristol, England, United Kingdom
loacation Bristol, Engla..........United Kingdom
Auto GPT Summarize Enabled
Job DescriptionPosition Summary:Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement.Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance.Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.Role PurposeTo work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.Role ScopeWorking as part of a team to:Deliver improvements in a number of aftersales based Key Performance IndicatorsWorking with business management and staff to root cause areas of underperformance and coach improved techniques in:Customer SatisfactionCommercial performance (EVHC)Customer preparation and Technical Pre PlanTeam working and communicationProcess improvement and quality managementQuality control processes and analysisVWG systems understanding and utilisationFacilitating sustainable solutions and continuous improvementStaff development  Ability to prioritise workload to deliver agreed contracted daysAccurate and timely AdministrationVisit Reports and SMART ActionsConsistent use of agreed analysis tools – to aid root cause analysis and objective feedback to clientMSXI –Activity tracking, Expenses, MileageBuild a close working relationship with VWG Area Teams other manufacturer field teams.

Other Ai Matches

Customer Service Representative (Swedish) Applicants are expected to have a solid experience in handling Job related tasks
Market Tire Coach Applicants are expected to have a solid experience in handling Job related tasks
Warranty Specialist Applicants are expected to have a solid experience in handling Job related tasks
Level 2 Technician Applicants are expected to have a solid experience in handling Job related tasks