Fixed Operations Field Specialist job opportunity at MSX International.

Home Jobs In United States Tag: Job Fixed Operations Field Specialist position at MSX International


Date2025-12-08T15:37:47.063Z bot
MSX International Fixed Operations Field Specialist
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Philadelphia, Pennsylvania, United States
loacation Philadelphia, ..........United States
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Job DescriptionWhy Join Us?At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.Make a DifferenceAs a Hyundai Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact.By analyzing:Current capacity and workflowTechnician mixCustomer experienceYou’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.What You’ll DoBe the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service businessCoach and mentor: Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.

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