Senior Customer Success Manager I, Digital job opportunity at Nielsen.

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Date2026-05-14T00:54:49.006Z bot
Nielsen Senior Customer Success Manager I, Digital
Experience: General
Pattern: Full-time
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Digital

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degreeGeneral
loacation Remote, NEW YORK, United States
loacation Remote, NEW YO..........United States
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Job DescriptionAs a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen’s products and services to achieve their goals.  Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.Customer Success - DigitalThis team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsen’s Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 digital publisher platforms and their agency/brand partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with Nielsen ONE, a new era of clarity. Scope of this roleOur mission is to enable our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on point for driving adoption and usage of several online Nielsen measurement products in our customer base while providing world-class customer service, with the ultimate goal of increasing revenue from existing customers.  As a Customer Success Manager your goals will be to:Understand our product, data & customer. Knowledge is Power.Accelerate Adoption & Time to Customer Value.  Drive Advocacy & Loyalty.Deliver Quality and Build Trust.  Timely response & Actions at Scale.ResponsibilitiesDrive true value for customersActs as primary point-of-contact for the Client as well as their agency/brand partnersDevelop trusted relationships with decision makers Understand each customer’s strategic goals and advertising tactics to make strategic and tactical recommendations Gather valuable feedback from clients for continual product improvementsMaintain expertise on industry trends/practices and competitive landscapePlay a critical communications role by regularly interacting with customers to clearly and succinctly communicate insightsLead cross-functionally to drive customer successWork with internal teams to balance, meet and exceed customer expectations and perceptionsOversee the customer onboarding process and campaign management processWork closely with Product teams on the identification and tracking of enhancement requests for future features and functionalityUnderstand various post-sale adoption methods and devise ways to measure and improve to ensure the customer experience is world-classDevelop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational efficiencyDrive alignment for customer renewals and expansionPartner with Commercial teams to develop a plan for customer success and expansion for each customer to achieve growth goalsMonitor customer usage and provide recommendations to customers on how to optimize their usage to achieve their goalsIdentify product expansion opportunities and communicate any potential risks that would threaten renewalBe the best user of Nielsen products to promote customer adoption and useMaintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needsDevelop customer stories, case studies and client referencesDevelop and teach best practices around analysis and insights to both clients and throughout NielsenAchieve operational excellenceFunction as the voice of the customer and provide internal feedback on how Nielsen can better serve our customersEnhance the effectiveness and efficiencies of processes and systemsProactively finds new ways to grow assigned accounts

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