Lead, Digital Process Transformation job opportunity at Nielsen.

Home Jobs In Mexico Tag: Digital Process Transformation Lead, Digital Process Transformation position at Nielsen


Date2026-05-12T17:47:06.335Z bot
Nielsen Lead, Digital Process Transformation
Experience: General
Pattern: Full-time
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Digital Process Transformation

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degreeMBA
loacation Mexico City, Mexico
loacation Mexico City....Mexico
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Job DescriptionAs the Lead of Digital Process Transformation, you are the architect of efficiency for the U.S. Operations team. You will bridge the gap between high-level data strategy and ground-level execution. Your goal is to take identified savings opportunities and design the processes required to realize them, with a focus on Digital-First approach. You don't just map workflows; you engineer the future of how our Field and Contact Center teams operate.Key ResponsibilitiesDesign for Impact: Apply Lean Six Sigma methodologies to design and re-design end-to-end operational processes, with a heavy focus on Lean Digital (AI-human handoffs, automation, and data flow).The Blueprint Provider: Deliver "Ready-to-Execute" process packages for U.S. Field and Contact Center teams, ensuring every solution is seamless, risk-mitigated, and measurable.Value Realization: Partner with Data Translators to validate the mathematical rigor of new processes and ensure they are capable of delivering additional financial efficiencies.Cross-functional influencer: Act as a strategic advisor to Project Managers, Product Manager and Global Product teams, using data-backed logic to influence product roadmaps and operational shifts.Gemba Advocacy: Travel quarterly to U.S. and Mexico sites to observe "the work" firsthand, ensuring designs are grounded in the reality of end-user experience.

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