Senior Customer Success Manager job opportunity at Saviynt.

Home Jobs In Singapore Tag: Job Senior Customer Success Manager position at Saviynt


Date2026-04-22 bot
Saviynt Senior Customer Success Manager
Experience: General
Pattern: Full-Time
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loacation Singapore, Singapore
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<p> </p><p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">&nbsp;</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">We are seeking a dynamic and experienced Senior Customer Success Manager to cultivate customer loyalty and drive the adoption of Saviynt’s innovative services and products. In this role, you will align our offerings with our customers’ business objectives and priorities, acting as a trusted advisor to ensure their success.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">&nbsp;</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">You will be responsible for providing customer advisory services, offering strategic adoption recommendations, identifying opportunities for increased service engagement, and leveraging metrics analysis to guide customer outcomes. Success in this role translates to heightened customer satisfaction, improved retention rates, and the expansion of Saviynt’s business footprint.</p> <p></p>\n<p></p><p><br></p><b>What you will be doing</b><div> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal"><strong>. </strong>Serve as the primary point of contact and advocate for assigned customers.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Cultivate strong relationships with customer stakeholders, up to the C-level executives.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Develop and maintain comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting regular business reviews to identify necessary corrective actions and ensure progress towards goals.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Aware of the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies.</p> </div><p><br></p><b>What you bring</b><p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is important; a background in cybersecurity and/or compliance is highly valued.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• A proactive and solution-oriented "can-do” attitude is crucial.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Hands-on knowledge and practical experience in the Identity and Access Management (IAM) and broader Security space.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Knowledge of relevant security and compliance requirements and frameworks.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Willingness to be a hands-on contributor, actively engaging in problem-solving and customer support.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Excellent communication skills, including the ability to effectively track issues, manage triage processes, and navigate crisis situations.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• A strong team player mentality with a collaborative approach to problem-solving and customer success.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Experience in Process Improvement methodologies, effective Decision Making, adept at Managing Processes, strong Planning abilities, skilled at Analysing Information, experience Developing Standards, and a commitment to Service Excellence.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Proactive mindset with a strong ability to anticipate potential challenges.</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">• Willingness to travel up to 20% as required to engage with customers on-site</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">&nbsp;</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">If required for this role, you will:</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">- Complete security &amp; privacy literacy and awareness training during onboarding and annually thereafter</p> <p style="margin: 0cm 0cm 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: #000000; font-style: normal; font-weight: 400; text-align: start; text-decoration-line: none; text-decoration-thickness: auto; text-decoration-style: solid;" class="MsoNormal">- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):</p><p><br></p><p></p>\n

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