IT Service Desk Support Engineer job opportunity at Zopa Bank.



Date2026-04-23 bot
Zopa Bank IT Service Desk Support Engineer
Experience: General
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loacation London, United Kingdom
loacation London....United Kingdom
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<p><b style="font-size: 18px">Our Story</b></p><p><span style="font-size: 18px">&nbsp;</span></p><p><b style="font-size: 18px">Hello there. We’re Zopa.</b></p><p>&nbsp;</p><p>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at <a class="postings-link" href="http://Zopa.com">Zopa.com</a>!&nbsp;</p><p><br></p><p>We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.&nbsp;</p><p><br></p><p>If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.&nbsp;Want to see us in action? Follow us on Instagram @zopalife </p><p><br></p><p><strong>The Service Challenge: Supporting Zopa’s Tech from the Frontline&nbsp;</strong></p> <p>&nbsp;</p> <p>At Zopa, our Service Desk team doesn’t just fix laptops — we empower our people to do their best work every day.&nbsp;</p> <p>&nbsp;</p> <p>As an IT Service Desk Support Engineer, you’ll bring enthusiasm for technology, curiosity for automation, and a passion for customer service to a tight-knit, high-impact team that supports Zopians across multiple sites.&nbsp;</p> <p>&nbsp;</p> <p>Whether it’s onboarding a new starter, resolving a critical tech issue, or keeping our workplace technology running seamlessly, you’ll be the friendly, reliable face of IT in Canary Wharf — helping to make work simpler, smarter, and more human.&nbsp;</p> <p>&nbsp;</p> <p><strong>**Please note this full time role will be based in our Canary Wharf Office 4 days per week**</strong></p>\n<p></p><p><br></p><b>Your Impact</b><ul> <li>Deliver brilliant, friendly, and efficient IT support to Zopians — in person and remotely.&nbsp;</li> <li>Take ownership of your tickets, ensuring SLAs are met and colleagues get the support they need, fast.&nbsp;</li> <li>Troubleshoot and resolve issues across Windows, macOS, and mobile devices.&nbsp;</li> <li>Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools.&nbsp;</li> <li>Carry out proactive checks of meeting room AV equipment and workspace technology, ensuring everything is always ready to go.&nbsp;</li> <li>Manage local IT stock (laptops, accessories, peripherals), ensuring availability and alerting the Service Desk Team Lead when supplies need replenishing.&nbsp;</li> <li>Provide a first-class onboarding experience for new Zopians - configuring their equipment and supporting them from day one&nbsp;</li> <li>Collaborate closely with IT teams, InfoSec, and other engineering squads to resolve complex problems and improve tooling.&nbsp;</li> <li>Contribute to team initiatives that improve productivity and user experience, exploring how AI and automation can enhance service delivery.&nbsp;</li> </ul><p><br></p><b>Your toolkit:</b><ul> <li><strong>You&nbsp;don’t&nbsp;need to know everything — but&nbsp;here’s&nbsp;what would help:&nbsp;</strong></li> <li>Experience providing IT support in an SME/enterprise service desk environment.&nbsp;</li> <li>Customer-first communication — you adapt your style based on who&nbsp;you’re&nbsp;helping&nbsp;</li> <li>Comfortable with&nbsp;prioritising&nbsp;issues based on their impact and urgency&nbsp;&nbsp;</li> <li>Confidence supporting both Windows and Mac users.&nbsp;</li> <li>Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom,&nbsp;Jamf, Jira, and Confluence.&nbsp;</li> <li>Understanding of&nbsp;ITIL-aligned&nbsp;practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo.&nbsp;</li> <li>Strong communication&nbsp;and customer service skills — able to adapt your approach&nbsp;for&nbsp;technical and non-technical audiences.&nbsp;</li> <li>Awareness of cybersecurity principles, remote support techniques, and endpoint management.&nbsp;</li> <li>A curious mindset, with an interest in process improvement, automation, and AI.&nbsp;</li> </ul><p><br></p><b>Bonus points if you have:</b><ul> <li>Experience with enterprise AV systems (e.g.&nbsp;Neat, Cisco).&nbsp;</li> <li>Knowledge of identity management tools (e.g.&nbsp;Okta or similar IDPs).&nbsp;</li> <li>Familiarity with mobile device management via&nbsp;Jamf, Intune, or Tanium.&nbsp;</li> <li>ITIL Foundation certification.&nbsp;</li> </ul><p><br></p><b>Why you'll love it here:</b><ul> <li>Work in a modern, diverse tech environment where your ideas matter.&nbsp;</li> <li>Collaborate with teams across IT, InfoSec and Platform Engineering — and learn from them.&nbsp;</li> <li>Take part in regular development opportunities and build your career path within IT Services.&nbsp;</li> <li>Join a supportive, social, and impact-driven team that values outcomes, not egos.&nbsp;</li> <li>Be heard — we love improvement ideas and welcome your input.&nbsp;</li> </ul><p><br></p><b>How we measure success:</b><ul> <li>SLA performance: timely response and resolution rates.&nbsp;</li> <li>CSAT: positive user satisfaction scores.&nbsp;</li> <li>Collaboration: feedback and engagement with peers and stakeholders.&nbsp;</li> <li>Achievement against OKRs and personal objectives&nbsp;</li> <li>Innovation: contributions to automation, process improvement, and AI adoption.&nbsp;</li> </ul><p><br></p><p></p>\n<p>#JA-LI1</p><p><br></p><p><b style="font-size: 18px">At Zopa we value flexible ways of working. </b></p><p><span style="font-size: 16px">We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.</span></p><p><span style="font-size: 16px">&nbsp;</span></p><p><span style="font-size: 16px">You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.</span></p><p><br></p><p><span style="font-size: 16px">*Subject to having the right to work in the country of choice</span></p><p><br></p><p><b><span style="font-size: 18px">Diversity Statement</span></b></p><p><span style="font-size: 16px">Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&amp;I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&amp;I is reflected in our hiring process so please let us know if you require any reasonable adjustments.&nbsp;</span></p>

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