IT Service Desk Engineer L1 job opportunity at Capital.com.

Home Jobs In Poland Tag: Job IT Service Desk Engineer L1 position at Capital.com


Date2026-05-12 bot
Capital.com IT Service Desk Engineer L1
Experience: 3-years
Pattern: Office
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Warsaw, Mazowieckie, Poland, Poland
loacation Warsaw, Mazowi..........Poland
Auto GPT Summarize Enabled
<p>We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.</p> <p>&nbsp;</p> <p>We are looking for the <strong>IT Service Desk Engineer L1</strong> who takes ownership of problems and closes them without needing to be chased.&nbsp;</p>\n<p></p><p><br></p><b>Responsibilities:</b><div> <ul> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Manage user IT requests end-to-end with minimal supervision, prioritising by urgency and operational impact and confirming resolution meets user expectations before closing.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Independently diagnose and resolve endpoint, OS, application, and access-related issues using a structured troubleshooting methodology — treating root causes, not symptoms.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Manage the full device lifecycle including staging, configuration, and MDM operations; make sure devices meet security and compliance requirements at every stage.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Administer access across applications, email, and collaboration systems within Okta and Google Workspace, applying least-privilege principles and flagging compliance or security gaps when they arise.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Maintain the IT asset inventory throughout the full device lifecycle; create and update user guides and internal knowledge articles to keep documentation accurate and usable.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Manage ticket queues independently using Jira Service Desk; use service data to inform prioritisation and identify workload patterns.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Adjust communication style and technical depth for different audiences; manage stakeholder expectations clearly during incidents, delays, or change.</li> <li data-renderer-start-pos="359" data-local-id="ea94134e40e0">Identify operational inefficiencies and propose practical improvements; work effectively without close direction.</li> </ul> </div><p><br></p><b>Requirements:</b><div> <ul> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">3+ years of proven experience in Service Desk within a large-scale organization.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Proven ability to independently diagnose and resolve a broad range of hardware, software, OS, and network issues — you fix root causes, not just symptoms.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Hands-on experience with <strong>Google Workspace</strong>, an MDM platform (ManageEngine, Jamf, or equivalent), and Okta or a comparable identity provider.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Solid understanding of access management principles, including least-privilege, provisioning workflows, and the ability to identify and escalate security or compliance gaps.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Experience managing IT asset records across the full device lifecycle, with a track record of keeping documentation accurate and actionable.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Familiarity with Jira Service Desk or a comparable ITSM tool — comfortable managing your own queue and using ticket data to inform decisions.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Strong communication skills across technical and non-technical audiences; able to set expectations clearly during incidents or delays.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Good working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and the ability to troubleshoot connectivity issues independently.</li> <li data-renderer-start-pos="1682" data-local-id="014f61ce12a4">Self-directed working style — you own issues through to resolution without prompting and flag risks proactively.</li> </ul> </div><p><br></p><b>Nice to have:</b><div> <ul> <li data-renderer-start-pos="2949" data-local-id="1f4e56297b6e">Knowledge of ITIL principles and how they apply in a fast-moving support environment.</li> <li data-renderer-start-pos="2949" data-local-id="1f4e56297b6e">Experience with Confluence for internal knowledge management.</li> <li data-renderer-start-pos="2949" data-local-id="1f4e56297b6e">Deeper networking knowledge (LAN/WAN, routing, firewall basics).</li> <li data-renderer-start-pos="2949" data-local-id="1f4e56297b6e">Experience configuring or supporting audio-visual systems in corporate environments.</li> <li data-renderer-start-pos="2949" data-local-id="1f4e56297b6e">Exposure to internet telephony (VoIP) platforms.</li> </ul> </div><p><br></p><p></p>\n<div>8,000 zł - 12,000 zł a month</div><small><div>Employment Contract only</div></small>\n<p> </p><p> </p><p><strong>What you will get in return:</strong></p> <ul> <li><strong>Competitive Salary:</strong> We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.</li> <li><strong>Work-Life Harmony:&nbsp;</strong>Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid</li> <li><strong>Generous Time Off:&nbsp;</strong>Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.</li> <li><strong>Employee Referral Program:&nbsp;</strong>Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.</li> <li><strong>Comprehensive Health &amp; Pension Benefits:&nbsp;</strong>From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!</li> <li><strong>Workation Wonderland:&nbsp;</strong>Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!</li> <li><strong>Volunteer Days:&nbsp;</strong>Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.</li> </ul> <p>Be a key player at the forefront of the digital assets movement, propelling your career to new heights!&nbsp;Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.&nbsp;Work alongside one of the most brilliant teams in the industry.</p> <p>Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.</p> <p></p> <p></p>

Other Ai Matches

Chief Executive Officer Applicants are expected to have a solid experience in handling Job related tasks
Director Applicants are expected to have a solid experience in handling Job related tasks
Senior Internal Auditor Applicants are expected to have a solid experience in handling Job related tasks
Chile: Chief Executive Officer Applicants are expected to have a solid experience in handling Job related tasks