Staff Product Manager - Onboarding and Activation job opportunity at HighLevel.



Date2026-03-09 bot
HighLevel Staff Product Manager - Onboarding and Activation
Experience: General
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation India, India
loacation India....India
Auto GPT Summarize Enabled

<p><strong>About us</strong><br aria-hidden="true">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden="true">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden="true">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden="true">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden="true">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden="true">Learn more about us on our <span style="text-decoration: underline;"><span draggable="true"><a rel="noopener noreferrer" href="https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g">YouTube Channel</a></span></span> or <span style="text-decoration: underline;"><span draggable="true"><a rel="noopener noreferrer" href="https://blog.gohighlevel.com/general-atlantic-joins-highlevel/">Blog Posts</a></span></span>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span style="font-size: 16px;"><strong>Role Summary</strong></span></p> <p><span style="font-size: 16px;">As the Staff Product Manager for Customer Onboarding &amp; Activation, you will own the end-to-end strategy and execution for the "First 30 Days" experience. Your mission is to accelerate Time-to-Value, design personalized onboarding paths, and maximize Trial-to-Paid conversion rates across the HighLevel platform. You will lead cross-functional pods to build scalable, data-driven solutions that turn new sign-ups into power users.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;"><strong>What You’ll Do</strong></span></p> <p><span style="font-size: 16px;">●Drive Core Metrics: Define and move the needle on onboarding completion rates, activation milestones (by segment), and trial-to-paid conversion.</span></p> <p><span style="font-size: 16px;">●Personalize the Journey: Design and deliver tailored product experiences (flows, in-app guidance, and nudges) that guide different user personas to their "Aha!" moment faster.</span></p> <p><span style="font-size: 16px;">●Predictive Activation: Partner with Data Science to identify behaviors that correlate with long-term success and build product work-streams to encourage those specific actions.</span></p> <p><span style="font-size: 16px;">●Experiment &amp; Iterate: Run high-velocity A/B tests on product pages, onboarding flows, and trial experiences to optimize the conversion funnel.</span></p> <p><span style="font-size: 16px;">●Cross-Functional Leadership: Collaborate with Marketing and GTM teams to ensure lifecycle communications are perfectly synced with the in-app experience.</span></p> <p><span style="font-size: 16px;">●Mentorship: Coach PMs and APMs on the Growth team, establishing "best-in-class" standards for growth experimentation and user psychology.</span></p> <p><span style="font-size: 16px;">●Influence the product roadmap: Collaborate with engineering, design, UX, growth and marketing to prioritise and execute on onboarding &amp; activation-centric initiatives across the platform.</span></p> <p><span style="font-size: 16px;">●Voice of the New Customer: Conduct qualitative research and user interviews to translate early-user insights into product requirements and value propositions.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;"><strong>What We’re Looking For</strong></span></p> <p><span style="font-size: 16px;">●10+ Years of PM Experience: Proven track record in high-growth SaaS, specifically within Growth, Onboarding, or Self-Service funnels.</span></p> <p><span style="font-size: 16px;">●Activation Experts: Deep experience in reducing friction, improving "Time-to-Value," and optimizing complex user workflows.</span></p> <p><span style="font-size: 16px;">●Data-Driven Mindset: Ability to work with complex usage data, run rigorous experiments, and interpret cohort analyses to define meaningful KPIs.</span></p> <p><span style="font-size: 16px;">●Growth Mindset: Ability to thrive in a fast-paced environment where speed of learning is a competitive advantage.</span></p> <p><span style="font-size: 16px;">●Influencer: Exceptional communication skills with the ability to align senior stakeholders around a unified growth roadmap.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;"><strong>What you’ll get</strong></span></p> <p><span style="font-size: 16px;">●Strategic Impact: Opportunity to lead the Onboarding pillar, a top-level business priority.</span></p> <p><span style="font-size: 16px;">●Collaborative Culture: Work within a high-energy environment alongside Data Science, Design, and Growth specialists.</span></p> <p><span style="font-size: 16px;">●Scale: Influence the next phase of growth for a global platform and build frameworks that will define our future operations</span></p>\n<p></p><p><br></p><p></p>\n<p><strong style="font-size: 16px;">Equal Employment Opportunity Information</strong></p> <p><span style="font-size: 16px;">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;">#LI-Remote&nbsp;#LI-MP1 #LI-PS2</span></p> <p>&nbsp;</p> <p><span style="font-size: 16px;"><span style="font-size: 16px;">We encourage you to review our <a href="https://www.gohighlevel.com/job-applicant-privacy-notice">Privacy Policy</a> before submitting your application</span></span></p>

Other Ai Matches

Software Development Engineer II Applicants are expected to have a solid experience in handling Job related tasks
Manager, Customer Success Management Applicants are expected to have a solid experience in handling Customer Success Management related tasks
Affiliate Manager II Applicants are expected to have a solid experience in handling Job related tasks
Application Engineer II Applicants are expected to have a solid experience in handling Job related tasks