Member Operations and Investigations Specialist job opportunity at Jobgether.

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Date2026-05-12 bot
Jobgether Member Operations and Investigations Specialist
Experience: 4-years
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation US, United States
loacation US....United States
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<p> </p><p data-start="0" data-end="167"><strong>This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Member Operations and Investigations Specialist in United States.</strong></p> <p data-start="169" data-end="1134">This role sits at the core of a fast-scaling digital health organization, combining operational problem-solving with hands-on investigation of platform issues that directly impact member care delivery. You will work at the intersection of product, engineering, and clinical operations, ensuring that member-facing systems function smoothly and continuously improve. The position plays a key role in identifying, analyzing, and resolving technical escalations while also strengthening the operational infrastructure that supports AI-powered care at scale. You will help translate real-time issues into actionable insights that drive product and system improvements. Operating in a highly collaborative, mission-driven environment, you will contribute to shaping how modern healthcare support systems function. This is a high-ownership role suited for someone who thrives in ambiguity, enjoys solving complex operational problems, and is motivated by impact at scale.</p> <p></p>\n<p></p><p><br></p><b>Accountabilities:</b><div> <ul data-start="1162" data-end="2083"> <li data-section-id="1g97vm0" data-start="1162" data-end="1302">Investigate, triage, and resolve member-facing escalations, platform bugs, and technical issues across multiple digital health products.</li> <li data-section-id="11nmwfv" data-start="1303" data-end="1437">Identify recurring patterns and systemic issues, escalating insights to engineering and product teams to prevent future incidents.</li> <li data-section-id="9ch1tr" data-start="1438" data-end="1561">Own specific operational domains, ensuring accuracy of related workflows, Help Center content, and escalation pathways.</li> <li data-section-id="ld50x2" data-start="1562" data-end="1696">Maintain and optimize Help Center articles, macros, and internal documentation to support efficient and AI-enabled member support.</li> <li data-section-id="1i0mz9d" data-start="1697" data-end="1844">Build, refine, and document standard operating procedures (SOPs) and investigation workflows to improve operational consistency and efficiency.</li> <li data-section-id="1hxbyeh" data-start="1845" data-end="1979">Collaborate cross-functionally with product, engineering, and clinical teams to surface root causes and drive long-term solutions.</li> <li data-section-id="7zvxw1" data-start="1980" data-end="2083">Ensure proper tracking and resolution of issues through structured tools and documentation systems.</li> </ul> <hr data-start="2085" data-end="2088"> <h2 data-section-id="jlvamr" data-start="2090" data-end="2106">Requirements:</h2> <ul data-start="2107" data-end="3106"> <li data-section-id="8ascbw" data-start="2107" data-end="2253">2–4 years of experience in operations, customer support, technical support, trust &amp; safety, or a related investigative or process-driven role.</li> <li data-section-id="b74s7o" data-start="2254" data-end="2386">Strong analytical and investigative mindset with the ability to break down complex, ambiguous problems and identify root causes.</li> <li data-section-id="ecso5y" data-start="2387" data-end="2507">Excellent written communication skills, with the ability to produce clear, structured, and actionable documentation.</li> <li data-section-id="15tfl0w" data-start="2508" data-end="2602">Proven ability to own and improve processes rather than simply follow existing procedures.</li> <li data-section-id="1n9iblj" data-start="2603" data-end="2697">Comfort working in fast-paced, evolving environments with shifting priorities and systems.</li> <li data-section-id="ja3aja" data-start="2698" data-end="2808">Experience collaborating with cross-functional teams such as engineering, product, or clinical operations.</li> <li data-section-id="ehny9c" data-start="2809" data-end="2905">Proficiency with Jira and Notion; familiarity with analytics tools (e.g., Looker) is a plus.</li> <li data-section-id="1fu9xdx" data-start="2906" data-end="3014">Strong ownership mentality with excellent follow-through and accountability across multiple workstreams.</li> <li data-section-id="739ffu" data-start="3015" data-end="3106">Experience in digital health, healthtech, or AI-enabled support environments is a plus.</li> </ul> <hr data-start="3108" data-end="3111"> <h2 data-section-id="jgrr8b" data-start="3113" data-end="3125">Benefits:</h2> <ul data-start="3126" data-end="3729"> <li data-section-id="vdvbzs" data-start="3126" data-end="3235">Competitive compensation ranging from $54,600 to $85,800 including base salary, variable pay, and equity.</li> <li data-section-id="ucbwks" data-start="3236" data-end="3301">Comprehensive medical, dental, and vision insurance coverage.</li> <li data-section-id="13mdo54" data-start="3302" data-end="3339">Life and AD&amp;D insurance coverage.</li> <li data-section-id="1v5rfxj" data-start="3340" data-end="3381">Health savings account (HSA) options.</li> <li data-section-id="8kp54z" data-start="3382" data-end="3422">Equity participation in the company.</li> <li data-section-id="115scpt" data-start="3423" data-end="3481">Discretionary paid time off and paid company holidays.</li> <li data-section-id="1pfste0" data-start="3482" data-end="3510">Parental leave benefits.</li> <li data-section-id="1b8qzr9" data-start="3511" data-end="3538">401(k) retirement plan.</li> <li data-section-id="1oqel1w" data-start="3539" data-end="3595">Flexible working hours and fully remote-first setup.</li> <li data-section-id="tutizh" data-start="3596" data-end="3663">Financial advisory services and supplemental insurance options.</li> <li data-section-id="1caikrg" data-start="3664" data-end="3729">Free digital therapy access for employees and their families.</li> </ul> </div><p><br></p><p></p>\n<p><strong>How Jobgether works:</strong></p> <p>We use an <strong>AI-powered matching process</strong> to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.</p> <p>We appreciate your interest and wish you the best!</p> <p><a href="https://jobgether.com/how-jobgether-works">&nbsp;Why Apply Through Jobgether?</a>&nbsp;</p> <p>&nbsp;</p> <p><strong>Data Privacy Notice:</strong> By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-CL1</p>

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