Product Success Director - 11066 position at Coupa Software Inc.| United States

_2026-01-05 bot

Coupa Software Inc Product Success Director - 11066

Experience: 8-years

Pattern: Director

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Austin, Texas,..........United States

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The Impact of a Product Success Director at Coupa:   The Product Success Director is responsible for ensuring customers realize measurable business value from our products. Acting as the bridge between customers, Product, and Go-To-Market teams, you drive product adoption, value realization, and long-term customer success. This role combines product expertise, customer engagement, and data-driven insights to proactively guide customers through their product journey—from onboarding to expansion. You will act as the &quot;voice of the product&quot; to the customer and the &quot;voice of the customer&quot; back to the Product Management &amp; Engineering teams, driving feature adoption and shaping the product roadmap based on real-world usage data and feedback.\n What You'll Do: Product Adoption & Customer Value ● Own the product success strategy for a portfolio of products/customers/regions ● Drive product adoption, feature utilization, and time-to-value ● Partner with customers to define success criteria, KPIs, and value outcomes ● Conduct regular product reviews, health checks, and roadmap alignment sessions ● Conduct Product Deep Dives to help existing customers leverage advanced modules they may be underutilizing. Product Expertise & Facilitating SME Enablement ● Become a trusted product expert and advisor to customers and field teams. ● Facilitate tighter and ongoing collaboration between product management and SMEs (Subject matter experts) from Solution and Value Advisory (SVA), Customer Value Management (CVM) and Professional Services (PS). ● Participate in Product Steering forums to prioritize the roadmap based on customer impact and retention risk. ● Support onboarding and major product rollouts. Voice of the Customer ● Capture customer feedback, pain points, and enhancement requests via forums such as Customer Advisory Boards, Product Innovation Council etc. ● Partner with Product Management to influence roadmap priorities. Advocate for customer needs across Engineering, Support, and Sales. ● Identify product gaps and adoption risks early. Voice of the Field Feedback Loop ● Establish structured feedback loops from field teams to Product ● Surface enablement gaps, adoption blockers, and usability issues ● Influence product roadmap and documentation improvements ● Represent field readiness and adoption perspectives in product discussions Cross-Functional Collaboration ● Work closely with Customer Success, Sales & Presales, and Professional Services ● Support renewals and expansions by demonstrating product value ● Contribute to customer success plans and executive business reviews ● Align with Marketing on customer stories and product messaging ● Bridge the gap between Sales and Product by ensuring the sales team understands the latest capabilities and value propositions. Data & Reporting ● Monitor product usage data and customer health metrics ● Identify trends, risks, and opportunities for optimization ● Create reports and insights to guide customer and internal decisions ● Drive continuous improvement of product success processes What You Will Bring to Coupa: <ul> <li>Experience: 8+ years in a SaaS environment (Product Management, Presales, Customer Success, or Consulting) or ex Procurement and Supply Chain practitioner with deep expertise in Procurement technology.</li> <li>Previous experience implementing and/or being a super user across the Source to Pay process especially Coupa, SAP Ariba technology will be an added advantage.</li> <li>Strong understanding of procurement, finance, supply chain, or spend management processe.</li> <li>Proven experience driving enterprise software adoption, customer outcomes and value realization.</li> <li>Communication: Strong storytelling skills to translate product capabilities into business outcomes and excellent stakeholder management skills</li> <li>Empathy: A deep desire to understand user pain points and a problem-solver mindset.</li> </ul> \n#LI-REMOTE #LI-AA2

Product Success Director - 11066 job opportunity at Coupa Software Inc.

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