Forward Deployed Engineer - Agents(Remote) job opportunity at Level AI.

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Date2026-05-06 bot
Level AI Forward Deployed Engineer - Agents(Remote)
Experience: 5-years
Pattern: Full Time
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loacation India, India
loacation India....India
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<p><strong style="font-size: 13pt;">About Level AI </strong><span style="font-size: 13pt;">- </span><span style="font-size: 11pt;">Level AI is transforming how enterprises understand and engage with their customers. Our AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale.Leading enterprises use Level AI to automate routine interactions, coach agents in real time, and unlock insights from customer conversations across voice, chat, email, and messaging channels.Backed by Battery Ventures, ENIAC, and leading AI operators from Amazon Alexa, Google, and Meta, we are building the future of customer experience powered by agentic AI and specialized language models (SLMs).At Level AI, we operate with urgency, ownership, and a deep customer-first mindset. We value builders who move fast, think clearly, and obsess over delivering measurable impact for customers.</span></p> <p>&nbsp;</p> <p><strong style="font-size: 13pt;">About the Role</strong><span style="font-size: 13pt;"> - </span><span style="font-size: 11pt;">As a </span><strong style="font-size: 11pt;">Forward Deployed Engineer - Agents</strong><span style="font-size: 11pt;">, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.This is a highly technical, customer-facing role where you will translate business requirements into production-ready agent deployments that drive measurable impact — including containment, resolution speed, customer satisfaction, and operational efficiency.You will partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI’s agentic platform based on real-world needs.This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical solutions, and balances hands-on execution with structured problem-solving.</span></p> <p>&nbsp;</p> <p><strong style="font-size: 13pt;">In This Role, You Will -</strong><span style="font-size: 13pt;">&nbsp;</span></p> <p><span style="font-size: 11pt;">- Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.</span></p> <p><span style="font-size: 11pt;">- Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.</span></p> <p><span style="font-size: 11pt;">- Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.</span></p> <p><span style="font-size: 11pt;">- Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms).</span></p> <p><span style="font-size: 11pt;">- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.</span></p> <p><span style="font-size: 11pt;">- Translate customer needs into clear implementation plans and documentation.</span></p> <p><span style="font-size: 11pt;">- Run tight feedback loops with Engineering and Product to improve platform capabilities.</span></p> <p><span style="font-size: 11pt;">- Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.</span></p> <p>&nbsp;</p> <p><strong style="font-size: 13pt;">Your Background Looks Something Like This - </strong></p> <p><span style="font-size: 11pt;">- 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).</span></p> <p><span style="font-size: 11pt;">- Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.</span></p> <p><span style="font-size: 11pt;">- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.</span></p> <p><span style="font-size: 11pt;">- Ability to communicate with senior technical stakeholders and translate requirements into execution plans.</span></p> <p><span style="font-size: 11pt;">- Comfortable operating in fast-moving, ambiguous environments.</span></p> <p>- Confortable working in <strong>EST hours(3:30 AM IST)</strong></p> <p>&nbsp;</p> <p><strong style="font-size: 13pt;">Even Better If You Have -</strong></p> <p><span style="font-size: 11pt;">- Experience building with LLMs or AI agents (prompting, evaluation, guardrails, workflow design).</span></p> <p><span style="font-size: 11pt;">- Experience integrating enterprise SaaS systems (CRM, ticketing, data pipelines) with attention to security and compliance.</span></p> <p><span style="font-size: 11pt;">- Computer Science, Engineering, or Math degree (or equivalent experience).</span></p> <p><span style="font-size: 11pt;">- Strong product instincts - ability to define success metrics and contribute customer insights to product evolution.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>\n<p></p><p><br></p><p></p>\n

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