E-Commerce Customer Service Representative (Beauty Products) - 185 job opportunity at Pear Tree.

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Date2026-04-30T12:32:24.379Z bot
Pear Tree E-Commerce Customer Service Representative (Beauty Products) - 185
Experience: 2-years
Pattern: Full-time
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loacation Manila, Philippines
loacation Manila....Philippines
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Position: E-Commerce Customer Service Representative (CSR) Salary: PHP 50,000 – PHP 55,000 per month (depending on experience and skills) Working Hours & Conditions: Mondays to Fridays;  9:00 AM to 6:00 PM AEST Holidays: TBD OVERVIEW: We are looking for a passionate and customer-focused E-Commerce Customer Service Representative to join our growing team. This role works closely with our Customer Service team based at our Head Office in Melbourne, supporting the day-to-day customer experience for our online beauty and skincare brand. The ideal candidate has a genuine love for beauty products, strong digital customer service experience, and the ability to deliver personalised, expert support that reflects our brand values. RESPONSIBILITIES: Respond to customer enquiries promptly and professionally via Gorgias across email, chat, and other integrated channels Provide expert product advice and personalised recommendations based on customer needs, skin type, and product knowledge Manage order-related concerns including tracking, delays, cancellations, returns, refunds, and replacements Coordinate with the Melbourne-based Customer Service agent and wider team to ensure consistent and aligned customer experiences Identify and escalate recurring customer concerns, complaints, or emerging trends to the relevant team members Maintain accurate customer interaction records within Gorgias and Shopify Support the team during promotional periods and campaign launches with timely and high-quality responses Stay up to date with product launches, ingredients, and brand messaging to ensure accurate and on-brand communication Essential: At least 2 years of experience in a customer service role within the FMCG or beauty products industry Genuine familiarity with skincare and/or beauty products, including the ability to confidently discuss ingredients, routines, and product suitability Hands-on experience with Shopify for order management and customer lookups Experience using Gorgias or a similar helpdesk platform (e.g., Zendesk, Freshdesk, Re:amaze) Strong written English communication skills with a warm, on-brand tone Ability to work independently while collaborating effectively with a remote team across time zones Customer-first mindset with a high level of empathy, professionalism, and attention to detail Desirable: Experience supporting an Australian or international D2C beauty or skincare brand Familiarity with Australian consumer expectations and online shopping behaviour Experience working with or alongside an offshore/onshore hybrid customer service team Knowledge of beauty and skincare trends relevant to the Australian market

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