Process Specialist - WFM (Alabang) | Onsite job opportunity at TASQ Staffing Solutions.

Home Jobs In Philippines Tag: Job Process Specialist - WFM (Alabang) | Onsite position at TASQ Staffing Solutions


Date2026-03-06T09:14:12.775Z bot
TASQ Staffing Solutions Process Specialist - WFM (Alabang) | Onsite
Experience: 3-years
Pattern: Full-time
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loacation Muntinlupa, Philippines
loacation Muntinlupa....Philippines
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Qualifications:  Bachelor's degree graduate, any field.  3 years of WFM experience, preferably in BPO/Shared Services.  Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting  Knowledge with using WFM Scheduling tools (Verint, Genesys,  IEX, Aspect, or the like) is a plus  Has strong knowledge with MS Office Tools (Excel in particular)  Amenable to work in shifting schedules.  Amenable to work ONSITE (Alabang).  Able to start ASAP  IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.  Responsibilities:  Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.  Provides resource planning oversight to one or more divisional business units Builds effective working relationships with business partners Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing Generates volume forecasts for clients inbound contact center and/or processing departments Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan

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