BPO Quality Manager (McKinley) | Onsite job opportunity at TASQ Staffing Solutions.

Home Jobs In Philippines Tag: Job BPO Quality Manager (McKinley) | Onsite position at TASQ Staffing Solutions


Date2026-03-12T03:00:35.644Z bot
TASQ Staffing Solutions BPO Quality Manager (McKinley) | Onsite
Experience: 4-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Taguig, Philippines
loacation Taguig....Philippines
Auto GPT Summarize Enabled
Work Setup:  Onsite (McKinley, Taguig) Urgency:  Urgent Status:  Active Account/Category/Campaign:  Quality Assurance We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations. The Role:  Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations. The Impact:  Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction. The Difference:  Lead a team of QA specialists and influence strategic quality initiatives. Non-Negotiable Requirements: Experience supporting international travel accounts At least 4 years of QA Team Lead experience Key Responsibilities: Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents on quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise

Other Ai Matches

Business Intelligence Manager (Hybrid) | Makati Applicants are expected to have a solid experience in handling Job related tasks
Operations Manager (Quezon City) | Onsite Applicants are expected to have a solid experience in handling Job related tasks
Process Trainer - Retirement Services (MOA Pasay) | Onsite Applicants are expected to have a solid experience in handling Job related tasks
Head of Client Relations and Wellness Services (Hybrid) | Makati Applicants are expected to have a solid experience in handling Job related tasks