BPO Quality Analyst - UK Financial Collections (Quezon City) | Onsite job opportunity at TASQ Staffing Solutions.

Home Jobs In Philippines Tag: Job BPO Quality Analyst - UK Financial Collections (Quezon City) | Onsite position at TASQ Staffing Solutions


Date2026-03-26T07:44:47.217Z bot
TASQ Staffing Solutions BPO Quality Analyst - UK Financial Collections (Quezon City) | Onsite
Experience: 2-years
Pattern: Full-time
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degreeBachelor's (B.A.)
loacation Quezon City, Philippines
loacation Quezon City....Philippines
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Work Arrangement:  100% Onsite (Quezon City) Nature of the Account:  UK Financial Customer Service Shift Schedule | Rest days:  Shifting schedules, UK time Non-negotiable Requirements: Graduate of a Bachelor's Degree Minimum of 2 years of work experience in US/UK banking operations and quality assurance in a call center or shared services environment UK collections experience is a non-negotiable requirement At least 2 years of contact center experience in the banking industry Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc. Excellent communication & feedback/coaching skills Responsibilities: Monitoring and Evaluation:  Auditing live or recorded interactions to measure agent performance based on tone, empathy, accuracy, and adherence to scripts or guidelines. Providing Feedback:  Delivering actionable feedback to agents and coaching them to improve their performance. Ensuring Compliance: Reporting and Analysis:  Analyzing data to identify trends in errors, troubleshooting low-performing teams, and generating reports for management. Calibration Sessions:  Participating in meetings to ensure all stakeholders are aligned on quality standards.

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