WFM Team Lead (Alabang) | Onsite job opportunity at TASQ Staffing Solutions.

Home Jobs In Philippines Tag: Job WFM Team Lead (Alabang) | Onsite position at TASQ Staffing Solutions


Date2026-03-06T01:28:09.211Z bot
TASQ Staffing Solutions WFM Team Lead (Alabang) | Onsite
Experience: 4-years
Pattern: Full-time
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degreeBachelor's (B.A.)
loacation Muntinlupa, Philippines
loacation Muntinlupa....Philippines
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Key Qualifications:   Amenable to work in shifting schedules.  Amenable to work ONSITE in Alabang.  Able to start ASAP  Education and Other Requirements:  Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry  Bachelors degree in any course  A minimum of 2 years in a leadership role. Must already have experience in a team leader role.  Willingness to work in rotational shifts  General Knowledge & Skills:  Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning  Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.  Experience in managing teams  Able to coach, mentor, motivate and interact with people  Job Responsibiliti es:  Ensure that workforce is staffed optimally by creating forecast and staffing models  Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast  Monitor SLAs and initiate contingency plans  Makes data-supported recommendations  Builds effective working relationships with internal and external clients/customers

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