VP of Operations & Growth job opportunity at Marathon Talent.



Date2026-04-22T02:05:45.274Z bot
Marathon Talent VP of Operations & Growth
Experience: 8-years
Pattern: Full-time
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degreeAssociate
loacation Mexico City, Mexico
loacation Mexico City....Mexico
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This is the most critical senior hire at our client right now. The VP of Operations & Growth owns the engine of the business: growing Gross Payment Volume (GPV) profitably while keeping merchants delighted and risk under control. You will lead both the commercial organization — Vertical Leads and Growth Associates — and the operational core of the payments business, including merchant performance, fraud & risk, FinOps, and execution excellence. This is not a management role; it's a builder role. What You'll Own Growth & Revenue •       Drive GPV growth through new sales, expansion, and cross-sell across verticals •       Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won) •       Lead and develop a team of Vertical Leads and Growth Associates   Merchant Performance •       Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate •       Own merchant NPS/CSAT, churn, and time-to-go-live •       Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote   Risk & Fraud •       Balance approval rate optimization against chargeback and fraud rate control •       Minimize false positives, manual review rates, and dispute resolution time •       Build the systems and judgment to grow fast without blowing up risk   FinOps & Unit Economics •       Own contribution margin, take rate, cost per transaction, and gross margin by vertical •       Identify and close revenue leakage — growth must be profitable, not just fast   Operational Excellence & Team Leadership •       Drive SLA compliance, automation rates, and operational efficiency across the org •       Build leaders: set clear OKRs for your Vertical Leads and hold them accountable •       Be a talent multiplier — hire well, develop fast, measure impact •       8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM •       Proven track record owning both commercial and operational outcomes at scale •       Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics •       Experience managing cross-functional teams with ownership of P&L or unit economics •       Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion % •       Builder mentality: you thrive in complexity, move fast, and develop the people around you •       Fluent in Spanish and English

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