Customer Account Manager job opportunity at Prophix.

Home Jobs In Australia Tag: Job Customer Account Manager position at Prophix


Date2026-05-01T10:27:07.827Z bot
Prophix Customer Account Manager
Experience: 5-years
Pattern: Full-time
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loacation Perth, Australia
loacation Perth....Australia
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See what you can do with Prophix Prophix helps finance teams work smarter and reduce busywork through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on meaningful work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you’ll join a team where modern tools support better outcomes and people guide the decisions that matter. We have teams and offices across the UK, Europe, North America, and Australia. As a Customer Account Manager at Prophix, you’ll take ownership of a portfolio of existing customers across your territory—building senior-level relationships and uncovering opportunities to grow the Prophix footprint through license expansions and cloud migrations. You’ll serve as the primary point of contact for your customers, partnering internally with teams across Professional Services, Customer Success, Sales, and more to deliver real value. This role is ideal for a commercially minded relationship builder who thrives on turning strong customer connections into measurable business outcomes. What You Will Do Own and grow a portfolio of existing customer accounts by identifying and closing expansion opportunities, including license add-ons and on-premise-to-cloud migrations Prospect daily within your customer base to uncover new revenue opportunities and maintain an active, accurate pipeline Serve as the primary point of contact for your accounts, building trusted relationships with senior stakeholders (CFO, CIO, VP Finance) and ensuring customers realize ongoing value from Prophix solutions Manage complex, multi-stakeholder sales cycles by collaborating with Professional Services, Cloud, Direct Sales, Legal, Customer Support, and Customer Success teams Deliver timely account plans, renewal forecasts, and CRM updates in Salesforce.com to provide clear visibility into your territory Partner with internal teams to design and execute marketing campaigns and customer enablement programs that deepen engagement Escalate significant opportunities and customer concerns through the appropriate channels to ensure effective resolution What You Will Bring If this role excites you, but you don’t meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter—your experience may be exactly what we need. Required Qualifications A combination of experience, training, or education that supports success in this role 3–5 years of direct or customer-facing software sales experience; CPM or fintech background preferred Demonstrated track record of meeting or exceeding sales targets Hands-on experience with CRM platforms, specifically Salesforce.com Advanced working knowledge of Microsoft Office Suite Solid understanding of both on-premise and cloud business models Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review Curious and adaptable, with a willingness to learn new tools and approaches as technology evolves Collaborative mindset, with the ability to work effectively across teams Must be legally entitled to work in Australia Preferred Qualifications Working knowledge of CPM software and its role in financial planning and reporting Academic or practical understanding of accounting and financial concepts (planning, budgeting, forecasting, consolidation) Strong negotiation skills with experience navigating complex deal structures Proven ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment Exceptional presentation skills with the ability to clearly articulate value to finance and technology leaders

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