Product Design Lead position at Ten Group.| South Africa

_{2026-04-17T17:12:10.526Z} bot

Ten Group Product Design Lead

Experience: 6-years

Pattern: Full-time

Country:

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Cape Town....South Africa

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Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence  Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.  We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.    We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).  Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy making the next huge steps to achieve our ambitions together. For more information about Ten, please check out our Welcome to Ten video and this article . The role We are a growing team navigating an exciting phase of digital transformation. We’re expanding our Product Design function in Cape Town – our design hub and are looking for a Product Design Lead . In this role, you will work closely with Product Management and Engineering across Cape Town, London - UK, and Katowice - Poland, bringing design thinking to our Products. As we scale, there is a degree of ambiguity in our current processes. We are looking for a foundational leader to embrace this ambiguity, define our best practices, and shape how product design operates at a global scale. As the Product Design Lead , you will be the driving force behind our newly expanded design team in Cape Town. You will manage a team of Product Designers working across Member Experience, Lifestyle Manager Efficiency, and CMS & Tooling. Your primary focus will be establishing robust design operations (DesignOps), mentoring your team, managing stakeholder relationships, and ensuring a cohesive, premium experience across all Ten Group platforms. Key responsibilities Team Leadership & Mentorship : Manage the workload, professional growth, and day-to-day output of a team of Product Designers. Design Operations & Rituals : Define and implement core design rituals (e.g., design critiques, sprint planning, retrospective reviews) and establish a clear interaction model between Design, Product Management, and Engineering. Stakeholder Management:  Act as the strategic voice of design across the business. You will communicate design decisions clearly, manage expectations, and align design initiatives with broader company goals. Holistic Vision:  Ensure consistency and quality across all three product pillars, overseeing the evolution of our design system and acting as the final quality gatekeeper. Resource Management:  Balance your team's workload, ensuring that designers are deployed effectively to high-impact projects. You have at least 6+ years of experience in product design, with at least 1-2 years of experience directly managing, mentoring, or leading a team of designers. Building Structure : You thrive in environments where processes are still being defined. You have a proven track record of bringing order to ambiguity and setting up successful design frameworks from scratch. Cross-Functional Influence : You are an expert collaborator. You know how to push back constructively, negotiate technical constraints with Engineering Leads, and align closely with Product Directors and Managers. Strategic & Proactive Mindset:  You don't just execute on a brief; you help define the roadmap. You anticipate business needs, advocate for user research, and proactively identify areas for product improvement. Portfolio : A portfolio that demonstrates not only your high-fidelity design skills but also your strategic thinking, process definition, and how you have elevated the work of designers around you. You are fluent in English. Guidelines for Hybrid/Home Office : Located in Cape Town. Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Product Design Lead job opportunity at Ten Group.

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