Specialist Travel Team Manager | Europe Services - German speaking position at Ten Group.| South Africa

_{2026-03-31T13:42:30.408Z} bot

Ten Group Specialist Travel Team Manager | Europe Services - German speaking

Experience: General

Pattern: Full-time

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Cape Town....South Africa

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Lead Europe Travel Team | Elevate Exceptional Experiences Are you passionate about delivering seamless, high-quality travel experiences. We’re looking for a dynamic and detail-driven S pecialist Travel Team Manager for Europe Travel to play a pivotal role in shaping how our Travel Lifestyle Managers deliver exceptional service to our members. This is a role where operational excellence meets people leadership - perfect for someone who thrives on improving processes, coaching others, and driving impact across a fast-paced, international environment. Key Responsibilities Support & Quality Assurance Provide QA, coaching, and day-to-day operational support to Travel Lifestyle Managers, ensuring consistent service excellence. Operational Oversight Manage escalations, manage scheduling, crisis reporting, and cross-functional queries across European Travel operations. Team Leadership & Development Lead, mentor, and develop team, including conducting performance reviews and creating structured development plans. Commercial & Compliance Management Oversee internal travel authorisations by liaising with the corporates and commercial checks, ensuring accuracy, compliance, and reporting integrity. Process & Systems Improvement Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements. Workforce Planning & Hiring Support workforce planning, role design, and cross-regional recruitment initiatives. Supplier & Proposition Coordination Manage supplier updates and training in collaboration with Proposition. Reporting & Business Support Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications. Experience Strong background as a Senior Travel Specialist with deep exposure to European corporate/premium travel markets. Leadership experience managing Travel Specialists, and multi‑market operations. Expertise in QA, workflow management, SLA performance, crisis response, and cross‑functional collaboration. Knowledge Deep understanding of European travel suppliers, loyalty programmes, and CRM systems. Strong grasp of commercial accuracy rules, trends, digital tools, and operational processes. Skills Fluency in German and English (written & verbal). Excellent leadership, coaching, communication, and stakeholder management capabilities. Strong analytical skills with the ability to interpret data and drive improvements. Resilient, organised, detail‑oriented, and confident handling complex escalations. GDS certification (Amadeus/Galileo/Sabre) advantageous. Professional development in leadership/travel operations beneficial. Other Valid work authorization that permits you to live and work in South Africa Guidelines for Hybrid/Home Office: We are ideally seeking exceptional candidates to be based in Cape Town Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions. You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Specialist Travel Team Manager | Europe Services - German speaking job opportunity at Ten Group.

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