Billing Support Associate job opportunity at Daisy Group.

Home Jobs In United Kingdom Tag: Job Billing Support Associate position at Daisy Group


Date2026-02-12T13:18:19.229Z bot
Daisy Group Billing Support Associate
Experience: General
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Canterbury East Station Bridge, Canterbury, England, United Kingdom
loacation Canterbury Eas..........United Kingdom
Auto GPT Summarize Enabled
Job DescriptionJoin Our Team as a Billing Support Associate!Wavenet is a leading telecoms and technology company based in Solihull, renowned for providing exceptional 24/7 support and a wide range of innovative solutions in voice, data, cloud, security, and mobile services. With around 2,000 dedicated colleagues, we are a trusted partner for businesses across the UK.Role Purpose:As a Billing Support Associate, you will deliver outstanding customer service by promptly resolving billing issues and maintaining accuracy in our processes. This role is perfect for someone looking to launch their career in a vibrant, fast-paced environment.Key Responsibilities:Customer Service Excellence: Resolve billing queries quickly and professionally, ensuring a positive customer experience.Effective Communication: Engage confidently with internal teams and customers via phone and email.Problem Resolution: Investigate billing issues and implement timely, accurate solutions.Continuous Improvement: Identify patterns in queries and recommend process enhancements.Queue Management: Prioritise billing tasks to meet SLAs effectively.Ticket Handling: Manage over 1,500 tickets monthly within our order ticketing system.Billing Operations: Process new billing entries, apply charges, and create credits.Administrative Support: Assist with various administrative tasks related to billing operations.Skills & Competencies:Strong analytical and problem-solving abilities.Excellent verbal and written communication skills.Ability to prioritise and manage high volumes efficiently.Attention to detail and accuracy in billing processes.Proactive approach to process improvement.

Other Ai Matches

Service Engineer Applicants are expected to have a solid experience in handling Job related tasks
Presales Solution Architect (Cyber Security) Applicants are expected to have a solid experience in handling Job related tasks
Service Desk Analyst Applicants are expected to have a solid experience in handling Job related tasks
CX Sales Specialist Applicants are expected to have a solid experience in handling Job related tasks