IT Support job opportunity at Daisy Group.

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Date2026-05-07T08:12:28.731Z bot
Daisy Group IT Support
Experience: General
Pattern: Full-time
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loacation Farnborough , Farnborough , England, United Kingdom
loacation Farnborough , ..........United Kingdom
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Job DescriptionThe main objective of this role is to ensure that the Business Recovery Centre is presentable and operationally fit for purpose at all times.We are currently looking to add to our teams in both Manchester and Farnborough. You would not need to travel between these locations.The successful candidate will also be responsible for the delivery of Wavenet Services from the Centre including Customer Invocations and Rehearsals.It should be noted that BC Services are provided 24x7 and participation in a paid for Out of Hours call-out Rota is a requirement of this role supporting regional recovery centres and customers.This role is part of the Collective Bargaining Unit.If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.Responsibilities (but not limited to):The extent of your duties will include but are not limited to:Technical Support to customers during rehearsals and invocationsAttend Pre-Test meetings and issue appropriate documentationComplete Pre & Post Test documentation.Ensure any issues are followed up to the point of resolutionRelocatable Invocation response to customer sites when required in the Service AreaRisk Management of contracted obligations versus site capabilityManage implementation of services for new customers, including installation co-ordination of hosted IT and communicationsProvide a fail-over (multiple invocation) resource to other Recovery Centres in the Service ZoneEnsure the functionality of all site facilities including air-conditioning, lighting, UPS and the generatorProvide out-of-hours and on-call support for site facilities maintenanceProvide support for client invocation call out as part of the 24 hour on-call standby rotaMaintain Technical Site Guide and Site User Guide documentationGeneral upkeep and maintenance of all building infrastructure and facilities including Health & Safety requirementsPerform any other duties as required to support inventory to maintain service availabilityBe vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.Periodically review Wavenet Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.If you are a Manager of staff, you must ensure:your team are aware of their security responsibilities & know how to access Wavenet Security Policies hosted on the Intranet;the principles listed with the Wavenet Security Policy Statement document are embedded within the operations of your team.Carry out any ‘ad hoc’ assignments as and when required.To be compliant with health and safety company policy and legislation

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