Service Delivery Manager job opportunity at Daisy Group.

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Date2026-03-06T17:12:51.235Z bot
Daisy Group Service Delivery Manager
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Minories, London, England, United Kingdom
loacation Minories, Lond..........United Kingdom
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Job DescriptionAre you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer relationships with all key stakeholders throughout the service lifecycle—delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints. The successful candidate will be expected to work from the customer site one day per week.Key ResponsibilitiesOwn the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.Provide requested information to support the creation of structured Service Review Meetings with key stakeholders.Act as the escalation point for internal and external stakeholders to drive high levels of customer satisfaction.Partner with Sales Management to align on strategic goals and drive new opportunities as required.Provide any requested information to support the Service Manager to assist in maintaining customer KPIs, SLAs, and service performance to meet customer expectations.Drive broader service initiatives and collaborate across departments to improve customer experience.What Success Looks LikeHigh levels of customer satisfaction (NPS & service management surveys)Strong customer retention and account growthIncreased revenue and identification of upsell opportunitiesProfitability through great customer experienceSkills to SucceedExceptional communication skills (written and verbal), including executive-level engagementStrong negotiation and influencing abilityCustomer-centric mindset with a passion for delivering valueResilience and ability to thrive in a fast-paced, demanding environmentOrganised, self-motivated, and capable of managing competing prioritiesSkilled at driving change, meeting deadlines, and leading improvement initiatives

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