Senior Service Desk Analyst job opportunity at Daisy Group.

Home Jobs In United Kingdom Tag: Job Senior Service Desk Analyst position at Daisy Group


Date2026-05-05T09:12:36.258Z bot
Daisy Group Senior Service Desk Analyst
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Oakwell Way, Birstall, England, United Kingdom
loacation Oakwell Way, B..........United Kingdom
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Job DescriptionLocation:                        BirstallSalary:                            CompetitiveContract Type:               Permanent, Full TimeWorking Pattern:           7.5-hour shift between 7am – 6pmAre you ready to take your IT career to the next level? As a Senior Service Desk Analyst, you’ll be integral to our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers.What You’ll Be Doing:Lead & Support – Coach and develop analysts to ensure a consistently outstanding customer experience.Problem-Solve – Manage complex IT tickets, escalations, and customer complaints with expertise.Drive Service Improvements – Identify and implement process enhancements to increase efficiency and team skillsets.Own Performance – Coordinate workloads, ensuring incidents and requests are handled effectively in line with SLAs/KPIs.Collaborate – Work with internal teams, vendors, and third-party suppliers to streamline resolutions and improve service delivery.

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