Service Manager S1 job opportunity at Daisy Group.

Home Jobs In United Kingdom Tag: Job Service Manager S1 position at Daisy Group


Date2026-03-05T17:48:42.472Z bot
Daisy Group Service Manager S1
Experience: General
Pattern: Full-time
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degreeGeneral
loacation One Central Boulevard, Blythe Valley Park, Solihull, West Midlands, United Kingdom
loacation One Central Bo..........United Kingdom
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Job DescriptionPurpose of the roleTo provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base.An internally and externally facing role accountable for the effective management of assigned customers, whose primary focus is to build customer advocacy whilst ensuring that we deliver to contractual commitments.  Management of customer expectations throughout the service lifecycle, being responsive, communicative, and innovative in our engagements with customers and working closely with internal stakeholders across Daisy to deliver a positive customer experience.What you will be doingOwnership of customers contract and obligations, identifying any gaps and risks within service and mitigating where requiredManage regular and structured Service Review meetings with customers ensuring the appropriate preparation, data presentation and analysis, and action tracking.Management of customers, including preparing and delivering Service Management Reports, driving Continual Service Improvement Plans and Customer SatisfactionAct as an escalation point to both external and internal stakeholders related to customer serviceWork closely with Account Management to ensure a collaborative approach and drive strategic goals and opportunities for customersReviewing the P&L for each customer to ensure profitability of the contractAdhere to strategic objectives and KPIs that support our growth and retention strategy, along with improving our customer experienceWorking with both internal and external stakeholders to support customer related activitiesProvision and management of Service Management related business reporting and forecasting for customers, for use within and outside of the functionWhat success looks like in this roleCustomer Satisfaction – NPS Scores, Service Management SurveysCustomer RetentionAdditional opportunities and revenue growthProfitable contract management including reduction in cost to serve.Adherence to SLA performance

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