Manager, Customer Success job opportunity at Workato.

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Workato Manager, Customer Success
Requires: 7-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Tokyo, Japan
Tokyo....Japan

As the Manager, Customer Success in Japan, you will lead one of the most strategic parts of our business — guiding a team of Customer Success Managers to drive adoption, retention, and expansion for our customers. You will help customers become successful with automation and AI and deliver high-value business outcomes across their organizations. __ In this role, you will also be responsible to: #Develop, #mentor, and #inspire a high-performing Customer Success team to exceed retention, adoption, and satisfaction goals. Create scalable processes and playbooks for onboarding, value realization, business reviews, and proactive engagement. Build trusted executive relationships with customers to advocate for their goals and drive measurable business impact. Forecast customer health and proactively address retention and adoption risks. __ Partner closely with Sales, Support, Product, and Marketing to drive a seamless, world-class customer experience. Deliver data-driven insights to improve processes, product strategy, and customer satisfaction. Drive team performance through coaching, KPIs, and continuous enablement.

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