Ticket Platform Support Specialist (English) job opportunity at TELUS Digital.

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TELUS Digital Ticket Platform Support Specialist (English)
Requires: 3-years - XP
Pattern: full-time
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Diploma
SV - Antiguo Cuscatlan - Las Cascadas, El Salvador
SV - Antiguo C..........El Salvador

Deliver empathetic, clear, and fast #support to #users via chat, email, and phone. __ Assist with #platform navigation, #ticket listings, order troubleshooting, payment issues, and account management. __ Educate users on app features, updates, and best practices to enhance their experience. __ Triage and escalate bugs or technical issues to the appropriate teams while maintaining user communication. __ Create and maintain support articles, help guides, and documentation. __ Advocate for the user by sharing insights with product, design, and engineering teams. __ Contribute to support process improvements and help us scale a world-class support operation. __ Occasionally provide support during peak event times (evenings/weekends) as needed.

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