Customer Success Engineer - APAC job opportunity at PostMan Inc.

Bachelor's (B.Sc.)

Singapore

summarize with Ai

Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex #architectural challenges. However, your role isn’t just to fix individual problems – your #goal is to identify patterns and build solutions that prevent those problems from happening again. When you solve for one customer, you're solving for hundreds. __ Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into #technical reality. This means deep technical discovery, understanding their entire stack, and designing implementation paths that actually work in #production. No theoretical solutions – everything needs to be battle-tested and deployable. __ Collateral and Enablement: Build reusable assets such as technical guides, #templates, #scripts, or reference implementations that scale best practices across customers. __ Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions. __ Adaptive Problem Solving: When out of the box functionality is insufficient, #design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.