Enterprise Cloud Support Manager job opportunity at Atlassian Corporation Plc.

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Atlassian Corporation Plc Enterprise Cloud Support Manager
Requires: 7-years - XP
Pattern: remote
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Bachelor's (B.Sc.)
Gdansk, Poland
Gdansk....Poland

Nurture the atlassian culture in the team, fulfilling the Values, Role and Team expectations through: #Attract, #Develop, and #Retain talent Deliver results through Teamwork __ Role Model and exemplify Atlassian’s core values. Multi-channel Support Proficiency - Effectively managing Support __ Engineers supporting various platforms including email, live chat, community, ensuring a consistent and high-quality support experience. Oversee Performance Management and Recognition initiatives. Provide coaching on complex issues and handle escalated customer situations as needed to drive positive outcome. Manage the day-to-day operational aspects of your team. Mentor the team on their growth plan, career progression, and succession planning to foster professional development. Position and support your team to succeed by maintaining focus on the fundamentals (caseload and backlog management, Throughput and Resolution) and removing roadblocks. __ Equip your team for success by ensuring readiness in technical and soft skills, training requirements, and industry standards. Build connections and foster collaborations within other Atlassian teams to bolster team performance and effectiveness, and improve customer experience. Contribute to and help drive Product, Technology and Process improvements. Customer Focus Business Insight Change Management & Adaptability Collaborative Spirit Effective Remote Leadership

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