Customer Success Associate job opportunity at Shell Plc.

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Shell Plc Customer Success Associate
Requires: 1-year - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Dela Rosa, Philippines
Dela Rosa....Philippines

This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). __ The #Customer #Operations #Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. __ The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution. #Manage the Retail Loyalty Customer Experience __ Handle transaction queries, self-serve queries and general loyalty related enquiries. Process Customer loyalty registration and personal data #management, channel preference modification. __ Perform compliance checks on fraud and manual data quality control. Support the redeeming and transferring of Customer Loyalty points.

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