Customer Service Supervisor - Full Time job opportunity at Whole Foods.

Other

327 Russell St / Route 9, Hadley MA 01035-3535, United States Of America

327 Russell St..........United States Of America

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Job Responsibilities: Supervises and delegates tasks to Team Members. Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover. #Assists in training of new Team Members, utilizing learning checklists and training materials. Keeps all cases and shelves clean, well-stocked and properly rotated. Resolves difficult customer situations. Ensures all necessary breaks are given. Communicates team concerns to the Team Leader and #Associate Team Leader. Communicates attendance issues or concerns to Team Leader and Store Leadership. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, #develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Job Skills: Extensive knowledge of Store Support team procedures and policies. Capable of teaching others in a positive and constructive manner. Demonstrates advanced product knowledge, maintains awareness of new products. Excellent interpersonal, motivational, team building, and customer relationship skills. Capable of teaching others in a positive and constructive manner. Product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. Proficiency with email, Microsoft Office, and operations-related applications.