Manager, Customer Success - Audit job opportunity at Thomson Reuters.

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Thomson Reuters Manager, Customer Success - Audit
Requires: 5-years - XP
Pattern: full-time
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Bachelor's (B.Sc.)
Frisco, Texas, United States Of America
Frisco, Texas....United States Of America

Team Leadership: Manage and develop a team of Customer Success #Managers supporting both high-value and emerging accounts. __ Performance Management: Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability. __ Customer Strategy: Oversee success planning and engagement #strategies for different customer segments. __ Cross-Functional Partnership: Collaborate with #sales, Product, Support, and Marketing to deliver a seamless customer experience. __ Process Optimization: Identify and implement scalable processes, tools, and best practices to improve efficiency and impact. __ Escalation Management: Act as the point of contact for critical issues and executive-level customer interactions. __ Talent Development: Recruit, onboard, and mentor team members to build skills and career growth. __ Data-Driven Insights: Use analytics to inform strategy, forecast risks, and identify opportunities for expansion

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