At least 5 years of experience in product management or equivalent roles involving the creation and development of products at a global scale, preferably building AI/ML-based products
Experience with applying __
#AI technologies to improve the users experience, such as conversational AI platforms ......
Lead and Mentor: Guide a dynamic team of highly skilled applied #scientists and #machine learning #engineers in the research, #design and optimization of #AI models and services.
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Strategize and Innovate: Develop and refine the overarching strategy for the ML and AI aspects of our community su......
Oversee the business #operations of the global contact center, ensuring that it meets the business #performance standards and targets (i.e. service levels, efficiency, customer #satisfaction, cost etc.)
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Develop and drive the business performance #management system across the CS organization......
Envision, champion, and #support the development of novel #ML #systems, #product integrations, and performance optimizations to solve real-world problems
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Work cross-functionally with product, design, and other engineering counterparts to #design and build efficient #AI solutions for Airbnb CS p......
We’re looking for people who thrive at the intersection of platform and data engineering: combination of strong technical skills, creativity, and a passion for engaging with and empowering data practitioners and make it easier to deliver consistent, tested, and observable data—backed by automation a......
Proactively take initiatives to drive for technical excellence and engineering maturity.
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Build relationships and drive alignment with stakeholders within Community Support and across external teams.
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Build and leverage your influence as a highly-respected individual contributor to drive fo......
We are looking for a hands-on staff advanced analyst who has demonstrated success in building an analytics team with functional expertise in building analytical solutions. Be a trusted partner to product teams and business leaders, across marketplace teams through providing insights, recommendation......
Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS ag......
Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS ag......
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